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Creative Solutions of Durham/Chapel Hill
Creative Solutions of Alamance County

In an emergency, always go directly to your hospital Emergency Room.
We are two Ph.D. clinical psychologists who provide therapy, support and problem-solving sessions.
Our services are covered by most insurance plans, including Medicare.

Additional words about us: Who we are as therapists   
AND who our clients are    AND what our meetings are like

Most of our clients come weekly at the same day of the week and time.  Our appointments are scheduled for late morning
through evening hours. We try to schedule appointment times that mesh best with a client's personal schedule.
Appointments are 45 minutes in length, although first sessions are often one hour, and we may talk longer at any session,
if both our client and we are free for a while longer and are involved in a productive talk. Some clients meet with us
biweekly or monthly, but generally only after a series of more frequent meetings.

To keep our fees low and maintain our high level of confidentiality, we need to stay off the telephone, leaving us free to meet privately and confidentially with clients (and to take care of business.) We correspond with established clients via text and email.

When you become our client there is no one besides your therapist with whom you must talk at our office or by telephone. 
Your own therapist personally schedules all your appointments and bills your medical insurance provider electronically. 
No bills come to your house. You pay your insurance copays from your own PayPal account, where you can easily keep current with your payments without reminder from us - and can see your payment record at tax time.
Our Durham/Chapel Hill Consultation Office

  We have moved this office to
3308 Durham/Chapel Hill Blvd.
See red box at top right of this webpage.
Use email whenever possible. 919 942-3229
easytotalktoforms@protonmail.com
Susan D. Griffith, Ph.D.
Clinical Psychologist
Sees clients
at Durham/Chapel Hill office on Wednesdays and Thursdays only
at Graham office on Tuesdays only
SusanGriffith@gmail.com
Richard S. Cooper, Ph.D.
Clinical Psychologist
Sees clients
at Durham/Chapel Hill office on Tuesdays only
at Graham office on Thursdays only  rcpianoman@yahoo.com
Our Alamance County Consultation Office
24 Court Square, NW, Graham, NC
Office is on 3rd floor, above The Verdict restaurant.
Important to read (Do not rely only on GPS): :
NEW CLIENTS:  Click to see directions with
how to get to the office, where to enter the building,
and what to do once inside.
336-229-9857  Please use email whenever possible.
easytotalktoforms@protonmail.com
Note: Click on any underlined words to see additional information.
Pay Dr. Richard Cooper through the link below.
Enter amount you are paying
and then click on 'update'.
Pay Dr. Susan Griffith through the link below.
Enter amount you are paying
and then click on 'update'.
Making Payments the Easy Way - Thank you!
We avoid dealing with finances during our valuable time talking with you;
Paypal helps immensely with this. 
Use Pay Now links (below) to pay your copays from your credit card or debit card
or PayPal account - on  the day of, or  the day after, your visit.
No Paypal account?  After entering amount and clicking update, as above,
click on Don't have a Paypal account? and then enter a credit or debit card number.
No credit or debit card?  Open a PayPal account to pay from your checking account.

Policy Notes for Current and Potential Clients, April 2019

Scheduling
We schedule appointments for late morning through evening hours. Most clients working with us come weekly at the same day and time, with some meeting biweekly or monthly. Regular appointment times mean you and we can both feel more control over the other hours of each day, that is, we are both able to schedule other meetings and activities around our regular therapy time together and spend less time trying to reschedule. (A  week that an appointment must be missed is followed by a week with the regular appointment time already saved by both the client and  us.)

Telephone Sessions
Sometimes established clients can talk on the phone (but not via Skype) with us at their established regularly-scheduled appintment time - when they are ill or otherwise unable to keep an office appointment.

Individual/Couples/Family Therapy
Dr. Griffith and Dr. Cooper both accept only those new clients who are seeking confidential individual therapy sessions. They are not currently offering couples or family therapy..
  Group Therapy
We are not offering any group therapy at this time.                                                                                                  
Phone and Email Contact
We can check for texts during the day and evening much more easily and promptly than we can check for and listen to phone messsages. And, of course, the private nature of our work conflicts with our talking to you on the phone except by pre-arranged appointment to talk.

Text (and NOT voice) messages to our  personal cell phones Dr. Griffith: 919 260-5894 and Dr. Cooper: 919 260-5839 are a  way for (ONLY) current, established clients to confirm appointments or tell us they are running late for an appointment or to otherwise share personal news.
   
We may call you from our cellphones but please do not call us back at those numbers.

Instead, please text us back at the cell numbers above or email us at susangriffith@gmail.com or rcpianoman@yahoo.com rather than telephone us at any number.
   

Information that is important for some potential new clients to know before scheduling
an appointment with us
(Click on item.)
Prescriptions     
Court     
Reports     
Payments and Office Staff
NC Flex and HSA cards      Records     
HIPAA Privacy Policies
You may be directed to one of these pages by your therapist.
Where Clients Meet with Us
Interested in becoming a new client? Click here.
Please do this rather than leave us a phone message.
This page was last updated: April 18, 2019
Notes March, 2019

Clients find that keeping regular appointments with us definitely helps wanted changes occur faster.

Setting weekly appointments at the same time on the same weekday works best for us all and leaves you free  to schedule your other activities around your regular visits with us.  Some of our clients come every two weeks or move to less frequent visits after they have met with us weekly for awhile.

When now and then a regularly-scheduled weekly appointment will need to be skipped, clients text us in advance so we and they have a visual reminder of that schedule change. (If text is not available to you, use email or voice mail to let us know.) Planned absences should be noted at a preceding appointment as well.

In response to recent inquiries: Medicare clients need not pay any out of pocket fees. 

If you feel you cannot pay your insurance copay with any insurance carrier, let us know so we can see if we can give you a  reduction in fees.
If you see above that this website is not "secure"
please know that we do not receive any information from or about you via this website
EXCEPT
on the "interested in becoming
a new client?" page -
where all information
you enter is submitted by you to us via
state-of-the-art
ProtonMail (details on
the "interested in becoming
a new client?" page.)

We have moved our Durham office CREATIVE SOLUTIONS
to 3308 Durham/Chapel Hill Blvd., Suite 129.
We are now in Duke Forest Place, the last building (toward Durham)
on Durham/Chapel Hill Blvd Service Road.
Turn left just before the dead end and proceed straight ahead
to see the building entry doors on your right. There is ample parking.
Within the building, sit (to wait for us to come to meet you there)
on the black metal bench that is to your right when you enter the building.

!! Our suite is spacious, but to ensure (sound) privacy,
we would appreciate clients coming on time, but not early, and waiting for us
to greet them at the front door (rather than come to find our suite.)
Mailing Address: Susan D. Griffith, Ph.D. and/or Richard S. Cooper, Ph.D.
      3308 Durham/Chapel Hill Blvd. Ste 129      Durham, NC 27707-6233